Getting Started

You can download free library eBooks, eAudiobooks and other digital materials using Overdrive or Hoopla Digital. Jump to information on Hoopla Digital by clicking here.

 

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Frequently Asked Questions - Overdrive

What do I need to log-in to Overdrive?

You must have a County of Lennox & Addington Library card number and PIN. Contact your local branch if you do not know your PIN. 

How many books can I check out?

You can have up to 10 titles checked out at any given time. However, you are able to return titles early and there are no monthly caps.

How long can I have them?

You can choose one or two weeks (Your Account –> Settings to set your preference). Materials will expire automatically at the end of the checkout period. These items do not have to be returned and late fines are never applied.

Can I return my books early?

Yes, it is possible to return certain items early. If you are using the app, tap and hold on the book on your device's Overdrive bookshelf to bring up the option. If you are using a device that requires Adobe Digital Editions, click here for instructions. 

I’m not done my book! Can I renew it?

Titles cannot be renewed unless they are available when your checkout period ends.

Is my device compatible with Overdrive?

As long as you DO NOT have a Kindle, it probably is. To confirm, check the complete list of compatible devices. Unfortunately, Kindle is not compatible with Canadian library eBooks at this time.

Why am I not able to log-in?

  • Please check that you are entering your library card and pin correctly (no spaces!)
  • Are you trying to login in the very early hours of the morning? The system sometimes experiences downtime for maintenance during these hours.
  • Still no luck? Call your local branch to confirm that 1) you have not been blocked by our system due to fines and that 2) your privilege has not expired. 

Why is there a wait list for an eBook?

Licensing for our eBooks/eAudiobook will vary from title to title but generally an eBook/eAudiobook can only be checked out by one person, one copy at a time (just like a regular, tangible library book). Also, keep in mind that most of our digital titles belong to a collection shared among other Ontario libraries. Where licensing, pricing and availability permits, L&A Libraries purchase copies for the sole use of our own patrons – these titles will usually have a shorter waiting list even if it doesn’t look like it. This is done through the Overdrive Advantage program. Log-in to your Overdrive account and look out for the Advantage symbol: an orange star with an A on it. 

I’m receiving an error message. What do I do?

Start by consulting Overdrive’s troubleshooting guide. Select your device from the menu and see if your issue has been addressed. 

What about eBooks for kids?

Also available through Overdrive are collections especially for teens and children.

What is Libby?

Libby is an app from the makers of Overdrive. It offers the same collection as Overdrive and the Overdrive app, but it's platform has an alternative look and feel. Download the app for Apple here or Android here. Search for "Ontario Library Consortium."

I still have no idea what I'm doing. Help please?

You can register for Tech Talks (one-on-one technology troubleshooting) at our Amherstview (613.389.6006) or Napanee Branches (613.354.2525). These sessions run at 2pm, Monday – Thursday.

 

 

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Frequently Asked Questions - Hoopla Digital

What do I need to log-in to Hoopla?

You must have a County of Lennox & Addington Library card number and PIN. Contact your local branch if you do not know your PIN. 

How many books can I check out?

Currently, you can borrow up to 5 items per month. Caps are necessary because the library pays per check out. We plan to expand the cap in the future. 

How long can I have them?

  • Audiobooks: 21 days
  • Movies: 3 days
  • Music: 7 days
  • TV: 3 days
  • Ebooks: 21 days
  • Comics: 21 days

Materials will expire automatically at the end of the checkout period. These items do not have to be returned and late fines are never applied.

Can I return my books early?

There is no benefit to returning Hoopla items early. No one has to wait for Hoopla materials and it won't impact your monthly cap. 

I’m not done my book! Can I renew it?

You can't renew it but you can check it out again if you haven't yet reached your monthly cap. 

Is my device compatible with Overdrive?

Most Apple/Android/Amazon devices are compatible. Find your device in the links below to confirm. Wired e-readers are not compatible. 

Why am I not able to log-in?

  • Please check that you are entering your library card and pin correctly (no spaces!)
  • Are you trying to login in the very early hours of the morning? The system sometimes experiences downtime for maintenance during these hours.
  • Still no luck? Call your local branch to confirm that 1) you have not been blocked by our system due to fines and that 2) your privilege has not expired. 

I’m receiving an error message. What do I do?

Start by consulting Hoopla’s troubleshooting guide

I still have no idea what I'm doing. Help please?

You can register for Tech Talks (one-on-one technology troubleshooting) at our Amherstview (613.389.6006) or Napanee Branches (613.354.2525). These sessions run at 2pm, Monday – Thursday.