The Vision of 211 in Lennox & Addington is to become “the” source for community information and resources in the County. 211 is fast becoming the most effective way for residents to get information and connect to the best available community resources.

“211 has changed the way Ontarians access information. Instead of annoying phone menus or impersonal automated attendants, 211 callers speak directly to a certified Information and Referral Specialist. By combining the human touch of live answer with modern phone and web technology, 211 is able to provide callers with quality customer service.”
[Rosanna Thoms, Executive Director, 211 Central South Region and President, Inform Canada] 
 
WHAT IS 211?

• An easy to remember telephone number that connects people to a full range of non¬emergency social, health and government services in their community 
• A two channel information system which consists of a 3-digit telephone helpline; and 211ontario.ca internet service 
• An integrated telephone and Internet based system providing callers with one stop information and referrals

WHEN?

• 24 hours a day/seven days a week/365 days a year
• In crisis situations, like severe weather events, power outages, etc. 211 can be a vital source of up-to-date information for citizens
• 211 can act as a repository of information about emergency shelters and evacuation routes

WHO?

• Anyone can call 211; People of all ages & backgrounds 
• Especially useful for those who face barriers related to language, mobility & isolation

WHAT? 

• 211 creates a social infrastructure that supports people in times of personal difficulty and during non¬threatening emergencies 
• 211 helps individuals find services and understand access requirements for programs like employment counselling; housing assistance; looking for a flu shot; child care; language training; services for seniors; caregiver for an elderly family member needing support; legal assistance; etc.

WHY? 

• Many residents do not know where to turn when they need information or programs

HOW? 

• 211 calls are answered by Customer Service Representatives
• Assess the needs of callers & link them to best info/service
• Access to a constantly updated database of programs and services